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Returns & Exchanges
At Stash Tea, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day return window for all non-perishable items and hardware.
1
Contact Support
Reach out to our customer service team within 30 days of receiving your order to initiate a return request.
2
Prepare Your Package
Securely pack the items in their original packaging, ensuring that tea tins and accessories are well-protected for transit.
3
Ship the Item
Affix the provided return shipping label and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once we receive and inspect your returned items, a refund will be issued to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing